Dispatch From the Front Lines of Historic Transformation

As the health insurance industry completes another successful open enrollment period and the Affordable Care Act enters its third year of implementation, the healthcare business has been fundamentally reshaped. Since World War II the bedrock of the health insurance industry was actuarial calculations that predicted risk. The primary business was focused on employer groups and the business model was based on back-office processing. Today, the industry underwrites retail policies and competes not just on price, but on individual customer service. The strategic and operational implications of this shift are enormous, beneficial, and largely untold.

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Amir Azarbad, CEO
Too Busy to Be Kind?

Are you too busy to be kind? Is your email that important? Is your title or position that important that you can’t pause to think about how your words would affect the recipient? Are you too busy to think about how you would feel if YOU were the recipient of your own words?

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The Defining Factor of Digital Transformation Success is Decidedly Non-Digital

Digital transformation involves more than just installing some new software. It starts with the reexamination of, and often a fundamental change to, how you do business. This is intimidating to the people on your teams. People like predictability. They like to know what is happening. Furthermore, people are often jaded by past change initiatives, ones that were either abandoned or not exactly successful. This combines to produce an environment where, rather than being change agents, your team may in fact become change blockers.

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How I Got Into (and Out of) the Gig Economy

In November of 2012, I went with my gut and did something crazy: I quit my lucrative job at the Big 4 to start my own boutique consulting company. I had two small children, a brand-new mortgage, a minivan payment - and an insanely supportive husband. With my trademark overconfidence and unwavering optimism, I got started by hiring a bad accountant and sending a lot of unanswered email

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